While gambling can be an enjoyable activity for many, it may become problematic for some, potentially leading to financial or personal struggles.
Our priority is to maintain a safe and responsible environment where players can manage and purchase lottery entries online. We strongly advise against excessive gambling or spending beyond your means. If gambling stops being fun, we urge you to seek help and support.
If you or someone you care about is affected by gambling-related problems, please contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. This nationwide service offers free, private, and 24/7 support and referrals.
To find services tailored to your location, check the Services in Your State section on their website.
Our support team is here to help you manage your account and spending tools. Reach us by phone at 1300 188 911, via live chat, or email at [email protected].
Set weekly spending limits to manage your budget. You can do this by logging into your account, navigating to the “My Account” section, and selecting “Spending Limits.” Our support team is available to guide you through the process if needed.
If you feel the need to take a break from gambling, you can request a self-exclusion through our support team. Here’s how it works:
The odds for each lottery game are clearly displayed on their respective game pages. You’ll find information on all prize divisions, how to play, and details about upcoming draws. For more in-depth information on game odds, visit our Help Centre.
To prevent underage gambling, we strictly prohibit purchases by anyone under 18. We use advanced verification systems to confirm the identity of our members. Providing valid ID is a mandatory condition of membership.
If verification documents are not submitted within the required period, your account may be deactivated, and winnings withheld until your identity and account ownership are confirmed.
Winnings cannot be withdrawn until your account is fully verified. In some cases, verification may also be needed before making a purchase, depending on state regulations. To learn more, see: Why do I need to verify my account?
We fully support responsible gambling and comply with the Codes of Practice in each State and Territory. For detailed information on the regulations that apply in your region, please refer to our website.
If you or someone you know needs support, please contact these organizations:
It is illegal for individuals under the age of 18 to participate in lotteries. Veteran Lottery Solutions has strict verification procedures to prevent underage access to our services.
If you feel you are losing control over your play, we encourage you to consider self-exclusion. You can request exclusion from all licensed gambling providers through BetStop.
For any questions or concerns regarding responsible gambling, please contact us at:
Think! About your choices. Gamble Responsibly. Call Gambling Help on 1800 858 858. GambleAware gambleaware.nsw.gov.au BetStop is the National Self-Exclusion Register. It’s a free service for customers who want to exclude from all online wagering providers. For more information visit betstop.gov.au.
veteranlotterysolutions.com is operated under a licence issued by the New South Wales Government Department and is regulated by The New South Wales Independent Liquor & Gaming NSW. We are committed to Responsible Gambling.
Operated by The Lottery Corporation Limited (ABN 21 081 925 706). The veteranlotterysolutions.com logo is a trademark of The Lottery Corporation Limited. All rights reserved.
Persons under 18 years of age are not permitted to gamble.
